We are looking for a technical specialist / customer service representative to play an important role in supporting customers and coordinating our internal work. This position combines customer service, technical understanding, an organised approach and a sales-oriented mindset.
The role includes handling telephone enquiries, guiding and advising customers, receiving technical questions and coordinating their resolution. You will work at the interface between customers and the technical team, so it is important that you can understand customers’ needs and move things forward in practice.
We particularly value:
A strong customer service mindset and good interpersonal skills
The ability to handle telephone enquiries calmly and with a focus on solutions
Readiness to guide and coordinate technical matters between customers and the team
A sales-oriented approach and a willingness to support our online shop and customer relationships
Initiative, attention to detail and the ability to manage several things at once
The following would also be an advantage:
An understanding of e-commerce or digital services
Experience in technical customer service
Some programming skills or a willingness to learn technical fundamentals
An interest in systems, integrations or software products
A development background is not the most important requirement for this role. What matters is the ability to communicate confidently with customers, understand technical situations sufficiently and see tasks through to completion.
How to apply
Send your application and salary expectations to rekry@fenntek.fi by 28 October 2026. We review applications throughout the application period, so the positions may be filled before the closing date.
If you are interested, send your application as soon as possible.